For Instructors

Managing Student Reviews – Ukkera Instructor Dashboard

Learn how to monitor student feedback, moderate reviews, and use testimonials for marketing.

Managing Student Reviews

Student reviews are a powerful way to build trust and improve your course content. The Ukkera dashboard gives you full control over how your community interacts with your courses through ratings and written feedback.

Review Availability and Rules

To ensure reviews are genuine and based on an actual learning experience, Ukkera has a built-in safety delay:

  • 21-Day Locking Period: A student can only leave a review for a course after 21 days have passed since they first gained access to that course.
  • This ensures the student has had enough time to engage with the material before providing feedback.

The Reviews Dashboard

Navigate to the Reviews section from your sidebar to see all incoming feedback.

1. Monitoring Feedback

In the reviews list, you can see:

  • Star Rating: (1 to 5 stars) given by the student.
  • Comment: The written feedback explaining their experience.
  • Course Name: Which specific course the review belongs to (if viewing all reviews).
  • Date: When the review was submitted.

2. Moderation and Privacy

As an instructor, you have the right to moderate your community feedback:

  • Hide Review: Use the "ellipsis" (three dots) menu on any review card to select Hide Review.
  • Hidden reviews will no longer be visible on your public academy website or course landing page. Use this for reviews that are irrelevant, contain spam, or are otherwise unfit for public display.

3. Rating Summary

The top of the page provides a Rating Summary displaying:

  • Your Average Rating across all courses or a filtered course.
  • A Distribution Chart showing the count of 5-star, 4-star, etc., reviews.
  • Filtering options to quickly see all reviews for a specific star rating.

Marketing with Reviews

Ukkera helps you turn positive feedback into beautiful marketing assets.

Creating Review Images

You can design professional-looking testimonial images directly from the dashboard:

  1. Select Reviews: Click the checkbox on the review cards you want to feature. You can select one or multiple reviews.
  2. Design Images: Click the Design Review Images button at the top of the page.
  3. Marketing Modal: A specialized modal will open where you can:
    • Choose a design template.
    • View your academy's average rating and domain.
    • Generate images optimized for sharing on social media (Facebook, Instagram, WhatsApp).

Tips

  • Reply to Feedback: Use common student feedback to update your "Additional Info" or add more Flash Review Questions to clarify difficult topics.
  • Select the Best: Choose your most detailed 5-star reviews to design images for your marketing campaigns.
  • Course Filtering: If you have many courses, use the course selector to focus on reviews for a specific subject.